FAQ & DELIVERY

FAQ

We receive very regularly questions from our visitors, here is the list of the most frequent:

1. My article has not arrived yet, is this normal?

Delivery takes about 10 to 20 days.
If this is less than just patient, your article is on the way.


3. I want to cancel my order, is it possible?

Yes, you have 24h from the moment your order was made. Just send us an e-mail and we will cancel your order and refund 100% of the money.

4. Missing items to my order, where are they?

We have a lot of suppliers, when you order, each supplier takes care of a particular product. If you order 5 different items, you will receive 5 different packages and these will arrive at different times (some will be faster, others slower). If you order 3 once the same product, then they will all be in the same package.

5. How do I know if my order is being delivered or not?

Click on the "order tracking" tab and enter your order number and the e-mail address you filled in when ordering. You will see if the status of the order is in "processed" or "untreated" mode.

6. Do you ship abroad?

Absolutely, we can ship all over the world apart in Iran.

7. My item is damaged, can I have a refund?

Absolutely, if your item is broken, send it back to us and it will be refunded.

8. I was wrong in the size of an article, can I have a refund?

Unfortunately this is not possible, so be careful before placing an order.

9. I am not satisfied with my order, can I be refunded?

Absolutely, you just have to contact us and we will give you the procedure. You have 15 days from the receipt of the goods. Just send us the item and we will refund it to 100%. The return costs are your responsibility.

10. How to contact you?

E-mail (24h answer in 99% of cases): contact@ruedestableaux.com

11. Can I contact you by phone?

For the sake of speed, we do not take calls over the phone. To process an e-mail takes us a few seconds or minutes, while a call lasts an average of several minutes. To avoid fees and offer you the lowest prices, we only respond by e-mail. Know that we do not ignore anyone and respond quickly. If you have doubts, do it test.

12. Can I trust you?

Absolutely, we accept payments via Visa, Mastercard and Paypal, these world leaders would never let us continue our shop if we had a rate of dissatisfied customers important. Our online store is constantly monitored.

www.ruedestableaux.com the online store 1 good deals for a wall decoration. Created in 2015, we have already shipped more than 100,000 orders. www.ruedestableaux.com is an online store that is becoming a must-have brand in the world of bargains. We are constantly looking for the best items at the best prices, anywhere in the world. This allows us to offer you the lowest prices on the market, while offering a quality service to our customers.

Warning

We ask you not to receive a damaged parcel (package bearing visible traces of opening and / or deterioration): it is imperative to refuse. Indeed, the packages leaving the workshop are always impeccable, and must be delivered to you in this state. If a damaged package has been left in your mailbox or your guard has received it, the package is considered "accepted as is". If no reservation has been made, we will not be able to take into account possible disappearances, nor to make any compensation.