CONDITIONS OF RETURN

  1. OUR POLICY LAST 30 DAYS. IF 30 DAYS HAVE OCCURRED SINCE YOUR PURCHASE, WE MAY NOT OFFER YOU A REFUND OR EXCHANGE.

  • TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME STATE YOU RECEIVED. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.


SEVERAL TYPES OF PROPERTY ARE EXEMPT FROM BEING RETURNED. PERISHABLE PRODUCTS SUCH AS FOOD, FLOWERS, NEWSPAPERS OR MAGAZINES CAN NOT BE RETURNED. WE DO NOT ACCEPT INTIMATE OR SANITARY PRODUCTS, HAZARDOUS MATERIALS OR FLAMMABLE LIQUIDS OR GASES.

  • ADDITIONAL ARTICLES NOT RETURNABLE:
  • GIFT CARDS
  • DOWNLOADABLE SOFTWARE PRODUCTS
  • CERTAIN ARTICLES OF HEALTH AND PERSONAL CARE


TO COMPLETE YOUR RETURN, WE NEED A RECEIPT OR PROOF OF PURCHASE.

PLEASE DO NOT RETURN YOUR PURCHASE TO THE MANUFACTURER.

IN SOME SITUATIONS, ONLY PARTIAL REFUNDS ARE GRANTED (IF APPLICABLE)
BOOK WITH EVIDENT USE SIGNS
CD, DVD, VHS CASSETTE, SOFTWARE, VIDEO GAME, CASSETTE OR VINYL DISK THAT WAS OPENED
ANY ARTICLE THAT IS NOT IN ITS ORIGINAL STATE IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR
ANY ARTICLE THAT IS RETURNED MORE THAN 30 DAYS AFTER DELIVERY

  • REFUNDS (IF APPLICABLE)
  • ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL MAKE AN E-MAIL TO INFORM YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE ALSO INFORM YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
  • IF YOU HAVE BEEN APPROVED, YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL BE AUTOMATICALLY APPLIED TO YOUR CREDIT CARD OR ORIGINAL PAYMENT METHOD, IN ANY TIME.


LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVE NOT RECEIVED A REFUND, CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY PUBLISHED.
THEN CONTACT YOUR BANK. THERE IS OFTEN TIME OF TREATMENT BEFORE A REFUND IS POSTED.
IF YOU HAVE DONE ALL OF THIS AND YOU HAVE ALWAYS RECEIVED YOUR REFUND, PLEASE CONTACT US Contact@ruedestableaux.com

ITEMS OF SALE (IF APPLICABLE)
ONLY REGULAR PRICE ITEMS MAY BE REIMBURSED, UNFORTUNATELY THE ITEMS ON SALE CAN NOT BE REFUNDED.

EXCHANGES (IF APPLICABLE)
WE WILL REPLACE THE ARTICLES ONLY IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE AGAINST THE SAME ARTICLE, SEND US AN EMAIL

À Contact@ruedestableaux.com

GIFTS
IF THE ARTICLE HAS BEEN MARKED AS A GIFT WHEN YOU HAVE PURCHASED IT AND YOU HAVE SHIPPED IT DIRECTLY, YOU WILL RECEIVE A GIFT CREDIT THAT CORRESPONDS TO THE VALUE OF YOUR DECLARATION. ONCE THE RETURNED ITEM IS RECEIVED, A GIFT VOUCHER WILL BE SENT TO YOU.

IF THE ITEM HAS NOT BEEN MARKED AS A GIFT AT THE TIME OF PURCHASE, OR IF THE DONOR HAS RECEIVED THE ORDER TO GIVE IT TO YOU LATER, WE WILL SUBMIT A REFUND TO THE DONOR AND HE WILL INFORM YOU ON YOUR RETURN.

  1. DELIVERY
  • YOU WILL BE RESPONSIBLE TO PAY YOUR OWN SHIPPING COSTS TO RETURN YOUR ITEM. SHIPPING COSTS ARE NOT REFUNDABLE. IF YOU RECEIVE A REFUND, THE RETURN FEES WILL BE DEDUCTED FROM YOUR REFUND.


Depending on where you live, the time needed for the product you are going to buy may vary.

IF YOU SHIP AN ITEM OF MORE THAN 75 €, YOU SHOULD CONSIDER TO USE A TRACEABLE SHIPPING SERVICE OR TO PURCHASE A SHIPPING INSURANCE. WE DO NOT GUARANTEE THAT WE RECEIVE YOUR RETURNED ARTICLE